From time to time I complain here about poor service from local stores, but in this post I’m pleased to put a counter point of view.
We have a friend visiting who yesterday finally decided to buy a new iPod. She’s been using an original iPod Shuffle for the last few years, but now it’s time for a more capacious model. She did some research and decided to buy either an iPod nano or an iPod classic.
We headed off to Tory Street late yesterday, starting with Noel Leeming. I tuned out for a few moments looking at something else, but after only a minute or two my friend said she was ready to go. Apparently the attitude of the sales staff had put her off, and she was disappointed that the iPods were hard to find, hidden away on a bottom shelf in a locked cabinet, and with little or no useful information nearby.
We strolled down the road to Harvey Norman, thronging with shoppers. After a few moments my friend fell into conversation with an exceptionally friendly, helpful and knowledgeable young man on the sales staff. His attitude was respectful, and he was happy to spend time answering questions, showing and comparing products and discussing my friend’s requirements.
After quite some time my friend ended up buying an iPod Classic, a case, a charger, a dock, and a pair of decent quality headphones. She’s thrilled with her purchases, and now wondering why it took her so long to buy a new iPod.
So, well done Harvey Norman in Tory Street, and particularly the helpful sales assistant.
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