There are some things you just have to blog, like this. United Airlines broke a musician’s guitar then didn’t put things right. He published a song about it on YouTube and now UA have decided to change their ways.
Just look at this awful awful statement. 54 words all crammed into one breathless sentence:
On Tuesday, United Airlines spokeswoman Robin Urbanski issued a statement about the incident.
“This has struck has a chord with us. We are in conversations with one another to make what happened right, and while we mutually agree that this should have been fixed much sooner, Dave Carroll’s excellent video provides United with a unique learning opportunity that we would like to use for training purposes to ensure all customers receive better service from us,” the statement said.
[Via : Broken guitar song gets airline's attention.]
And did she really say that the ‘broken guitar’ had ‘struck a chord’?
It’s time for someone to watch her language.
KnowIT by RSS
{ 4 comments… read them below or add one }
As someone who used to fly United to the East Coast on business (but sadly not *in* business), I can testify to their unique brand of customer care. Sadly, so could my old HP Omnibook that was ejected from the overhead bin during a particularly energetic landing and cartwheeled the half the length of the cabin before slamming into the front galley lockers. Happy days.
Wooo. Lucky that laptop didn’t slam into a person – it could have done serious damage.
Did your insurance cover it?
I made the same observation to the cabin crew who, as always, seemed spectacularly uninterested (‘talk to our ground crew, we don’t deal with that stuff’). Not sure about the insurance; once I got to my office in Reston, I managed to use it with an external monitor and CD drive (the LCD was totalled) fro the duration of my stay and swapped it for another unit when I got back to my London office.
In 2006 Robin Urbanski said” so, after the bankruptcy, the two companies were restructured with a customer focus.” It’s now over 3 years after this comment was made. Great customer focus, Robin!
Add your Comment