Last year the real Apple moved into New Zealand and broke Renaissance’s stranglehold on the sale of Macs in this country. Prices dropped instantly, we gained an online Apple Store, and it felt as though we could at last breathe.
One of the problems with buying anything in this country is that customer service seems a foreign concept to so many businesses. Right here though I’ll say that the wonderful people at both Totally Mac and Toucan are absolutely an exception: I’ve had superb and outstanding service from both.
That definitely contrasts with what passes for service in the Wellington branch of Magnum Mac. While there are (or have been) some quite good staff in that store they have been hard to find. On the other hand condescending young men have alienated me and several people I know.
Moreover, the last time I had a serious problem with my MacBook Pro the Magnum Mac service department could offer me nothing but taking it off my hands and adding it to their overflowing shelves of work waiting to be done. It was impossible to even arrange a date or time for them to begin fixing it. I knew it would be several days or even weeks before they would get around to it. When I called Toucan with the same problem they turned up the same day to offer service.
With today’s news we find out that the bad boys Renaissance are buying out Magnum Mac: Renaissance buys MagnumMac for $3.5m:
IT products distributor Renaissance Corporation has purchased MagnumMac… MagnumMac is the largest Apple Reseller in New Zealand with branches in Christchurch, Dunedin, Wellington and Auckland. It boasts 62 staff.
Owner, Murray Wood … says, “MagnumMac is a very successful dedicated Apple reseller with a loyal customer base and a strong reputation for customer satisfaction”.
Well, I guess it’s all in your point of view … It’ll be interesting to watch the outcome.