I bought my first cellphone about 13 years ago, when I resigned from paid employment and started living off the income from my business. My phone needs a PIN number after being turned on. That’s my choice — it adds a nice level of protection.
The trouble is, I was assigned some totally other PIN number for my account way back then — the kind of thing you never need, and so never know or remember, except when you need it. Like those special bank passwords that you need if you have to prove your identity over the phone. And of course, they aren’t the same password as for logging in to the account. I never know those passwords either.
Anyway, my phone is with Vodafone. Once upon a time I could log on to a web page, check my account details — see what calls I’d made, how much money I owed, and so on. It was simple, easy, and useful.
Then, back in about May, or maybe April, Vodafone did some huge upgrade and told us we wouldn’t be able to access our account details until the end of June. Well, here it is the end of July and when I log on to My Vodafone all I seem to be able to do is change my password.
So I rang the Helpdesk. Not knowing the magic PIN number, I was half way through proving my identity to Darren, or maybe it was Allan, when the phone line just went dead. I called back and spoke to another chap who was able to give me the information I needed (the number for the 0800 number I have but never use), and who confirmed that no, I can’t look up my account details online any more. I’ll have to keep waiting.
Now Vodafone aren’t some teeny, tiny, tiddly company. What the heck’s wrong with them! Why on earth did they break their website before they’d figured out how to replace it with a working model?