If you’ve been avoiding your email, you may not be alone …
Researchers from Waikato University and Wintec have found about a third of us are likely to display a “reactive response” when an email arrives at work we consider offensive, unpleasant or negative.
I’m guessing here that the ‘offensive’ etc are describing the emails, not the work.
Professor Ted Zorn said that generally meant deleting the message or ignoring it, at least for a cooling-off period.
… Professor Zorn said in a US study of 2500 email users, almost a quarter said work email had caused misunderstandings.
Email lacked the complexities and subtleties of face-to-face communication and, without being able to see the person, created a tendency to violate accepted norms, communicate aggressively and escalate conflict.
I confess to being guilty of such delays. Sometimes I know an email is just going to make me feel guilty because I haven’t yet finished some task for that correspondent. So I leave it unread in my Inbox till I can muster up the energy to deal with it.
Mind you, I don’t always handle my dead tree mail promptly either.