There are some things you just have to blog, like this. United Airlines broke a musician’s guitar then didn’t put things right. He published a song about it on YouTube and now UA have decided to change their ways.
Just look at this awful awful statement. 54 words all crammed into one breathless sentence:
On Tuesday, United Airlines spokeswoman Robin Urbanski issued a statement about the incident.
“This has struck has a chord with us. We are in conversations with one another to make what happened right, and while we mutually agree that this should have been fixed much sooner, Dave Carroll’s excellent video provides United with a unique learning opportunity that we would like to use for training purposes to ensure all customers receive better service from us,” the statement said.
And did she really say that the ‘broken guitar’ had ‘struck a chord’?
It’s time for someone to watch her language.