What’s up TelstraClear, with theYouTube video problems?
For the last while now — weeks? months? — I’ve rarely been able to watch a YouTube video in any kind of satisfying manner.
The video starts playing, then after a moment or two it stops and buffers, play, stop, buffer, play, stop, buffer.
Anyone would think I was using an ancient 56K dial-up connection, but I’m not!
I pay a bunch of money for a 20 Gigabyte per month plan, with theoretical speeds of 10Mbps for downloads and 2 Mbps for uploads.
I run speed tests from time to time. Sometimes I almost achieve that magical 10Mbps download. I’m actually fairly satisfied with download speeds.
I can watch an episode of GeekBrief streaming off the web with no problems.
But like many other NZ TelstraClear customers apparently, I can’t watch a YouTube video uninterrupted.
I’m so sick of it I made a video.
I clicked a link in a tweet to see this fun video of a cat on a Roomba swatting a long-suffering dog as the cat went by. It’s a whole 53 seconds long.
Before finishing my viewing I closed the browser tab. Then I started recording my own screen, opened the YouTube video in a new tab and just let the computer be. I followed the video with a speedtest. The result is a 5 minute screencast video that shows the problems I have although my connection is plenty fast.
I think you’ll agree that YouTube performance is just dire.
Now I’ve created the video I’ll file a Helpdesk ticket with Telstra. Let’s see what they say.